Date:    Fri, 13 Feb 1998 20:30:52 +0000
<br>From:    Aaron Drews  aaron[AT SYMBOL GOES HERE]LING.ED.AC.UK 
<br>Subject: Help with data
<br>
<br>Hello,
<br>
<br>        I recently received this from a friend of mine in Germany.  I was
<br>wondering if any of you knew of any research on the topic, or of any other
<br>possible existing data.  And to anticipate any potential complaints, she
<br>has gone through the resources available to her in Germany and hasn't had
<br>the best of luck.
<br>        You can reply to Ms. Boes personally at
<br> birte.boes[AT SYMBOL GOES HERE]stud.uni-rostock.de  or to me, here.
<br>        Any help would be greatly appreciated.
<br>                Aaron Drews
<br>
<br>          begin forwarded message         
<br>
<br> I want to write about service
<br>encounters, especially about salestalks and service encounters in
<br>restaurants. As far as I know, there has not been established an
<br>appropriate corpus yet. My questions are: Do you know of any data
<br>collections which are not yet known to me? And - do you (as a
<br>research profi) see any possibilities of collecting some data myself,
<br>i.e. do some recordings in shops etc. My advisor told me that it
<br>would be rather difficult, for salespersons normally don't want to
<br>have any "witnesses". One of my collegues suggested to go through
<br>some (BBC?-) documentaries to see if there are any buying-selling scenes etc.
<br>I still think about that possibilities, especially because video-data
<br>would, of course, be an excellent base for my analysis. Do you have
<br>an ultimate idea?
<br>          end forwarded message          
<br>